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Bronfeld G.B. About one opportunity of representation of knowledge in technology NOWLEDGE MANAGEMENT//VI International Kongress on Mathematical Modeling/Bookof Abstracts/Sep.20-26,2004, Nizhny Novgorod, p.350
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___Last decade there was popular an idea of creation for the serious enterprises and the organizations control systems of knowledge or otherwise systems with application of technology nowledge Management (KM) or otherwise Organizational Memory Information Systems (OMIS). It is connected to increase of volumes of the processable information, growth of complexity of systems, but all is more obvious, that a bottleneck there is a processing of the knowledge which has been saved up by experts of the company. Namely it provides advantage in competitive struggle.
___More particularly - necessity of application of KM is usually proved as follows
- workers of the enterprise spend too much time for information search;
- experience of the most qualified employees is used only by them;
- the valuable information is buried in huge quantity of documents and the data, access to which is complicated;
- expensive mistakes repeat because of insufficient knowledge and ignoring of the previous experience.
___In 90th years has appeared new kinds of the organizations which enable to use more effectively the knowledge available at them. Thus are applied both new organizational forms, and new technological opportunities, including with use of IT-technologies. To them concern: the learning, virtual organizations, the knowledge-creating company, etc. But also at more standard forms of the organization with help OMIS it is possible to increase efficiency of functioning of the enterprise (organization).
___Structure OMIS should include the centralized information depository of the data and knowledge (which can have and the dispersed part), a subsystem of revealing of required knowledge, a subsystem of formalization of knowledge and a subsystem of access of users.
___Knowledge can be stored:
- in the documentary kind: in documents, databases, correspondence, books, drawings, descriptions of the documentation, bases of knowledge, etc.;
- in heads of people in an implicit kind.
___It is shown, that human knowledge in concrete areas carry wavy, but the limited character that it is possible to name effect of a comb.
___While the basic approach is creation of systems, which analyze available databases and knowledge and give out answers for users.
___In result at once there are serious problems with a level of intellectuality of created systems and their productivity, and, accordingly, with approachability of objects in view.
___Experience of creation of expert systems (ES) has shown, that base models of representation of knowledge are already well fulfilled, there is an experience of extraction of knowledge from experts. But experience ES cannot be applied entirely to the enterprise since the problem becomes uncertain.
___It is offered to apply the approach which has already been offered for creation of intellectual electronic books.
___It consists is integrated in three stages:
- a choice of desirable models of representation of knowledge for OMIS;
- the manual, semi-automatic or automatic formalized representation of available databases and knowledge in the new kind convenient for the effective analysis and generating of knowledge;
- input of the knowledge transformed into a new kind in centralized storehouse OMIS.
___ Despite of external labour input, this approach essentially allows to build effective OMIS irrespective of complexity of the problems arising at the enterprise. Numerical estimations of the given process are resulted and his practical realizability is shown. Thus opportunities OMIS every year will accrue. Simultaneously prevents to apply nothing models of lower level to those blocks of knowledge which creations in first period OMIS were used as elements.
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